A blog about the new generation of work

Archive for the 'Global' Category


We’re all going to work in the service sector

Well, maybe not all of us. But most of us.

There’s a lot of hullabaloo in Ontario (and other places, I’m sure) these days about the struggling manufacturing sector. The Toronto Star in particular has been all over it:

While Canada’s economy continues to churn out jobs, some cities are getting left behind.

Amid waves of job cuts in the crucial automotive sector, Oshawa’s unemployment rate suddenly ranks among the highest of major Canadian cities, climbing to 7.6 per cent in April from 6.4 per cent the month before, according to Statistics Canada.

The loss of jobs sucks, of course, but I think cries from politicians for government subsidies to the manufacturing sector (a ‘bail out’) are completely misguiding. Saving manufacturing in the United States and Canada (and most of the developed world) isn’t just unlikely: It’s unfeasible.

We are becoming a service economy, which means that a lot of Generation Y is going to end up working in the so-called ’service sector’. A lot of people balk at this, because they immediately leap to everyone working at McDonalds or whatever, but the truth of it is that the service sector includes a whole whack of occupations and different styles of work, some of which pay minimum wage (ie. The McJob) and some of which pay millions of dollars a year (ie. a consultant).

The only real solution to job loss as a result of manufacturing is an acceptance that those jobs are gone. Governments should involve themselves only as far as providing opportunities to retrain the former manufacturer workers and create opportunities. The alternative is the equivalent of bailing out the water in a sinking ship — the only thing you can buy yourself is a little bit of time.

This puts Generation Y at an important crossroads. We’re going to experience a major economic shift from secondary to tertiary industry, and it’s not going to be without bumps in the road. We need to be prepared to embrace the new model of the service sector, and kick ass at it.

Older generation needs to let go of rigid definitions of ‘work’

1861379588_953fccbd24.jpgTamara J Erickson’s “Task Before Time” article (which I wrote about here) made the rounds this week, appearing in a bunch of papers all over the globe. Here it is in the Malaysia Star. (That they’re publishing this in Malaysia shows just how global these issues are.)

I love the way she’s able to distill the issue down to a simple truth: time is immaterial when it comes to getting work done. And it’s completely irrelevant when it comes to getting work done well.

My favourite bit:

Ys love to work asynchronously – anytime, anywhere. One said during our research, “What is it with you people and 8:30am?”

Employers are going to struggle with this, partly because it requires a lot more managerial talent to ensure work is getting done when it’s not getting done right in front of you. And that’s a worthy and just concern. It’s also, thankfully, a surmountable one. With enough training and re-culturing, employers in small, medium and large businesses can find a way to make it work.

Unfortunately, I think there are a number of older workers who dislike the idea for another reason altogether. They hear about the changes Gen Y is demanding and they immediately feel resentful. That’s not what it was like for them. They got to work at 8:30 a.m. (or earlier!) every day for YEARS and never once complained. In fact, they were GRATEFUL for it.

This is an attitude that’s going to be hard to change, no matter how many articles like Erickson’s appear in newspapers and online. I predict that, for these employers, it won’t be until the impact of not changing is felt economically that we’ll see real movement.

Photo by H4NUM4N. Licensed under Creative Commons

Voluntourism and Generation Y: Heart in the Right Place

2075642162_cccd221604.jpgBlogger Dallas has a good post about Generation Y and ‘Voluntourism’ at her blog.

Part of my thesis research looks at the increasing trend of “voluntourism” (a type of tourism that mixes volunteer work with sightseeing), and the generation that has both fed and gravitated towards the voluntourism industry, my generation.

I’ve seen a number of friends spend their summers on so-called ‘voluntourism’ projects, venturing to third world countries to plant trees, build schools or do scientific research. Universities do a lot to encourage them by generally offering class credits to those students ready to sign up. I’ve always seen it as a bit of a dubious practice, as these trips are generally only available to students willing to pony up a lot of money (often double what a typical semester of university would cost), it’s not difficult to find a conclusion that points to a big post-secondary cash cow.

The money thing

Back to Dallas, who also points to the huge cost of these trips:

Although volunteering may be about free work, it is certainly not free to volunteer. Voluntourism, what journalist Laura Fitzpatrick has called “Vacationing like Brangelina,” seems to be a privilege of the privileged.

I’ve generally been critical of the people I’ve known who’ve gone on these trips. Sure, some — particularly the more scientific, ecology-focused excursions — seem more than a little worthwhile, but I’ve never quite understood what good a second-year BA student brings to the third world.

I suspect when Dallas asks “Does our generation genuinely want to help, or do we just want pictures to make us look worldly on Facebook?” she’s hitting on some truth, cynical as it might seem.

But we’re still good

Not that this is particularly damning for our generation or anything. Extravagant and exotic trips to far-flung locales has been a staple of university students for a hundred years. What IS interesting, and Dallas points to this too, is that Gen Y has, in large numbers, traded in the spring break trip to Cancun for vacations that are, at least in theory, far more socially mindful.

Generation Y’s overwhelming devotion to social and environmental issues is undoubtedly one of our hallmark traits, but I think we’re more than a little lost on what to do with it. We tend to desire fast, active, personal solutions to the issues we’re passionate. And we’d like to lead them, too. In that light, voluntourism starts to make sense.

Voluntourism is an issue that reveals a lot about the changing attitudes of Generation Y. But still the cynical side of me still wonders if these voluntourism organizations aren’t exploiting Generation Y, valuing their money far more than their involvement.

Photo by thomaswanoff. Licensed under Creative Commons

We’re Not Loyal, Part 1

All the way from the United Kingdom, it seems we’re not very good.

Of course, this kind of thing has been circulating for years now. There’s really only two types of Gen Y article. The ones that say we’re brilliant, and the ones that say we’re awful. And doomed. This is the second kind.

“A particularly striking finding is the definite assessment AGR members make that Generation Y graduates tend to be ‘less loyal to the business’ that employs them,” the study said, with some employers complaining that young recruits are “self-centred”, “fickle” and “greedy”.

I love how businesses can blame their EMPLOYEES for for not being loyal. That’s kind of like an electronics store blaming their customers for not buying enough electronics. Or to put it another way: doesn’t it make sense for the onus to be on the employer to FOSTER loyalty in their employees, rather than just expecting their employees to have the quality of ‘loyalty’ for no real reason?

My own personal experience tells me that it is extremely possible for a Y worker to feel loyal to an organization. You just need to give us a reason first.

I can’t really argue with ’self-centred’, ‘fickle’ and ‘greedy’, though.